Welcome to eGlobal Outsourcing Management Services

Welcome to
eGlobal Outsourcing Management Services

We are a world provider of integrated business process outsourcing solutions.

eGlobal Outsourcing Management Services is a project development and management outfit that caters to a broad range of industries with varying degrees of management requirements for conceptualization, brand development, product delivery and service operations. We offer outsourcing solutions to a wide range of market from start up businesses and up to complex divisions of a medium to large scale enterprise. Our clients can choose from any or a combination of solutions from our full suite of services.

Blending great people and innovative technology, eGlobal Outsourcing Management Services closely work with our principal companies to tailor fit its programs and campaigns according to product specifics and client goals. The firm has established a broad spectrum of management and operational services.

Our mission is to provide a hassle-free partnership solution to our clients’ quest in outsourcing their business processes to ensure their ultimate goal of success is being met.

About Us

Clement Gerald Nicholas A. del Rosario

Director of Operations

A highly proactive Management Engineer with over 26 years experience in Planning and Development, Engr. Del Rosario was a pioneering executive in the setting up of the Cebu Business Park, a 50-hectare Ayala Land development project in Cebu, Philippines which is experiencing a dynamic economic growth over the past 10 years. He is the lone management staff who stayed the longest in the project, handling various critical roles for over 23 years from Land Development Cost Engineer to Associate Director of Ayala Property Management Corporation (AMPC), the very first property management company to operate in Cebu Province thus exposing him to several challenges in the industry.

Engr. del Rosario was the proponent in setting up the property management activities of Genvi Development Corporation, the developer of Monterrazas de Cebu, a 200 hectare high-end development for mixed use, residential and commercial projects in his role as Assistant Vice President for Property Management.

His vast exposure to Property Management of industrial parks, commercial and residential developments including Garden Ridge and Amara subdivisions, Ayala Northpoint, Plantazionne, Ayala Cebu City Sports Club, Ayala Life FGU and Cebu Land Masters, Inc. projects namely Midori Plains, Asia Premiere, Park Central and Baseline Residences has made him competent in start-up operations and turn-around projects in a dynamic destination and competitive business environment.

A registered and licensed civil engineer with a Masters degree in Management Engineering, he has been introducing an efficient and organized approach to client retention through his proficiency in delivering key competencies for medium to large scale projects.

Fay Jaca-Paras

Director of Business Development

A highly driven Management Executive with over 25 years exposure in the hospitality service industry focusing on property positioning, destination marketing, yield management, revenue maximization and developing dynamic sales and operations teams. Fay Paras’ experience includes 14 years of various top Sales and Marketing positions and 11 years in leadership roles including General Manager and Consultant for start-up operations, rebranding and turnaround missions. She is highly proficient in creating and implementing dynamic customer loyalty programs, its evaluation and enhancement and is adept at forecasting and budget making. She worked with a diverse culture through international exposure and gained tremendous facilitative leadership experience at Marriott International. She is a holder of a Bachelor’s Degree in Business Management from the University of the Philippines College Cebu where she also became a university lecturer.

Fay gives overall support and vision in developing, in concert with her team, the strategic direction of the client company, and in developing the tactics and business plans necessary to realize revenue and earnings growth and increase market share.

Prior to organizing eGlobal, Fay has been involved with local and international hotel corporations like the world’s largest hotel chain The Best Western Hotels, HongKong based Agon Hotels and Resorts, Ltd. as well as the Marriot International where she was Director of Marketing for two of its properties, the Cebu City Marriott Hotel, the very first Marriott property in the Philippines, and The New World Hotel Saigon, based in Ho Chi Minh City, Vietnam which was rebranded into a Marriott. She was a founding member of the very first Saigon Tourism Council and then became General Manager of the Manila Pavilion and the Best Western Astor Hotel in Makati.

Fay also led the start up operations team for the largest Business Process Outsourcing company in the Philippines, Convergys Philippines Corporation (a US based BPO company) when it opened its very first branch in Cebu in 2004, carrying out the most critical customer care program for Sprint, an IBM account, which has remained the most demanding BPO customer care program until today.

Services

Business Process Outsourcing

Our rich knowledge and expertise in BPO are based from actual experience in the business in a senior management position from employment and private entrepreneurial practice serving North American clientele. We aim to meet and surpass increasing client expectations and continue to equip ourselves with vital information from the market, tools and skills that are necessary to keep abreast with the rapid changes in the BPO environment. We ensure we keep pace with the advancement in technology and incorporate best practices to leverage our competitive advantage in the BPO landscape.

Our BPO services include: IT Park development; network planning and engineering; call center operations set-up & management for voice operations and back of the house processes.

Project Development & Management

We develop and manage projects and provide guidance from start to finish. We are practicing the five stages of project development and management: initiate, plan, execute, control and complete with ease.

We excel in successful project delivery in a wide variety of disciplines. First, we take time to understand your objectives and then help you conceptualize the business from market analysis to destination positioning. Your company will benefit from our detailed business plan from capital expenditures and schematics design, competitive set examination, brand development, pre-opening plans and activities up to service operations management.

Hotel & Resort Set-up & Management

We apply proven and dynamic marketing and management principles in our Hotel and Resort Set-Up & Management services. Our top-notch expertise in this field is demonstrated by highly increased gross operating profit levels for our clients. Our management projects in the hospitality industry are sustained by how well we develop talents from within the company, using avant-garde yield management tools, incorporating technical approach to sales, careful brand development and designing customer loyalty programs.

We will guide you in the implementation of necessary hotel management processes needed for the hotel operations in either of these situations: hotel layout, systems and functionality design; pre-opening management set-up; audit and turnaround business missions; or rebranding.